Customer Service

At Hickory Farms, we are here to help. If you do not find what you’re looking for on this page, please email our customer service team at 


Order Cut Off Dates

Guaranteed holiday delivery when you order by these dates/times per ship method. Note: times are EST: 




Monday, Dec 25

Friday, Dec 15th
@ 12:00 PM EST
Tuesday, Dec 19th
@ 12:00 PM EST

New Year's Eve 
Sunday, Dec 31

Friday, Dec 22 
@ 12:00 PM EST

Tuesday, Dec 26th
@ 12:00 PM EST

 Valentine's Day 
Sunday, Dec 31

 Wednesday, Feb 7th 
@ 12:00 PM EST

 Friday, Feb 9th
@ 12:00 PM EST

Valid Payment Methods

Payment for all goods must be by credit or debit card, or with your PayPal account.

We accept payment with:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Paypal

Hickory Farms Coupons & Promo Codes

Offers may not be combined with any other offer. Qualifying merchandise items will be adjusted up to the limit(s) detailed in each promotion. Offers do not apply to corporate orders or volume discount orders. Hickory Farms reserves the right to cancel or modify offers at any time. Valid on only. Not valid in stores or on partnership websites. Promotional value not redeemable for cash or gift cards. Return of discounted item(s) will be for the price actually paid and the value of the offer will be forfeited. No rain checks issued. All offers are while supplies last, if applicable.

Refunds and Replacements

100% Satisfaction Guaranteed: We stand by every product we sell and every gift we deliver. If, for any reason, you or your gift recipients are not completely satisfied with a Hickory Farms item, simply call or email with your proof of purchase for a replacement or refund - whichever you prefer. We promise to handle your request promptly and courteously. We guarantee it.

Substitution Policy

We make every effort to guarantee total satisfaction. On the very rare occasion that a product is out of stock, be assured that your gift recipient will receive a similar item of equal or greater value.

If you have any questions, you may contact us to assist you.

This season is the perfect time to share, connect, and make memories with those we care about most. Browse our flyer and take advantage of 10% off your first online order!