Customer Service

At Hickory Farms, we are here to help. If you do not find what you’re looking for on this page, please email our customer service team at cserv@hickoryfarms.ca. 

 

ORDER CUT OFF DATES 

Guaranteed holiday delivery when you order by these dates/times per ship method. Note: times are EST: 

  

Standard 

Express 

Valentine's Day 
Tuesday, February 14 

Tuesday, Feb 7 
@ 12:00 PM EST 

Wednesday, Feb 8 
@ 12:00 PM EST 

Easter 
Sunday, April 9 

Monday, Apr 3 
@ 12:00 PM EST 

Wednesday, Apr 5 
@ 12:00 PM EST 

Mother’s Day 
Sunday, May 14 

Monday, May 8 
@ 12:00 PM EST 

Wednesday, May 10 
@ 12:00 PM EST 

  

 

SHIPPING RESTRICTIONS  

Delivery to PO Boxes: Delivery to PO Boxes will be completed by Canada Post. All other deliveries will be completed by our main carrier UPS. 

Delivery on weekends: We are unable to guarantee delivery of our products on Saturday. We do not deliver on Sunday. 

International orders: We apologize that we cannot ship to any address outside of Canada. 

Cancellations: A cancellation may be made at any time. Please note in the event of a cancellation, we are unable to return shipping costs on orders that have already left our facility. 

Returns and Incomplete Deliveries: In the event your package cannot be delivered and is returned to our facility, we can assist with reshipment. Please note, if the cause for return is an incorrect address entered by the customer, reshipment may be subject to a $10 reship fee. 

 If you have a question about a specific item, email us the item number and/or description. 

 

VALID PAYMENT METHODS 

Payment for all goods must be by credit or debit card, or with your PayPal account. 

We accept payment with: 

  • Visa 
  • MasterCard 
  • American Express 
  • Discover 
  •  Paypal

 

HICKORY FARMS COUPONS & PROMO CODES

Offers may not be combined with any other offer. Qualifying merchandise items will be adjusted up to the limit(s) detailed in each promotion. Offers do not apply to corporate orders or volume discount orders. Hickory Farms reserves the right to cancel or modify offers at any time. Valid on hickoryfarms.ca only. Not valid in stores or on partnership websites. Promotional value not redeemable for cash or gift cards. Return of discounted item(s) will be for the price actually paid and the value of the offer will be forfeited. No rain checks issued. All offers are while supplies last, if applicable. 

 

REFUND AND REPLACEMENTS 

100% Satisfaction Guaranteed: We stand by every product we sell and every gift we deliver. If you or your gift recipients are not satisfied with a Hickory Farms item, simply call or email for a replacement, refund or credit- whichever you prefer. We promise to handle your request promptly and courteously. We guarantee it. 

 

SUBSTITUTION POLICY 

We make every effort to guarantee total satisfaction. On the very rare occasion that a product is out of stock, be assured that your gift recipient will receive a similar item of equal or greater value. 

If you have any questions, you may contact us to assist you. 

 

SALES TAX 

Final sales tax will be calculated based on current tax rates and regulations of the shipping destination at the time your order is processed. 

Due to the complexities of sales tax, at the time you place your order, your sales tax will be estimated based on the most recent tax rates and regulations.  Final sales tax value will be calculated when your order is processed. 

We have a business presence in the following provinces and therefore are required by law to collect sales tax on items delivered to these provinces. Calculate your tax based on the province(s) of delivery. The rates listed below are the provincial rates. Please add local taxes where applicable. If tax rates change or additional taxes apply, we will adjust your total accordingly as we are required by law to collect the tax in effect at the time of your order. 

Sales Tax 

Province 

Tax 

BC 

12% 

AB 

5% 

SK 

11% 

MB 

12% 

ON 

13% 

QC 

14.975% 

NB 

15% 

NS 

15% 

PE 

15% 

NL 

15% 

NWT 

5% 

YT 

5% 

NU 

5% 

 

 Gifts that include non-food items or candy are taxable.