Customer Service
At Hickory Farms, we are here to help. If you do not find what you’re looking for on this page, please email our customer service team at cserv@hickoryfarms.ca.
Order Cut Off Dates
Guaranteed holiday delivery when you order by these dates/times per ship method. Note: times are EST:
|
|
Standard |
Express |
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Christmas |
Friday, Dec 15th @ 12:00 PM EST |
Tuesday, Dec 19th @ 12:00 PM EST |
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New Year's Eve |
Friday, Dec 22 |
Tuesday, Dec 26th |
|
Valentine's Day |
Wednesday, Feb 7th |
Friday, Feb 9th |
Valid Payment Methods
Payment for all goods must be by credit or debit card, or with your PayPal account.
We accept payment with:
- Visa
- MasterCard
- American Express
- Discover
- Paypal
Hickory Farms Coupons & Promo Codes
Offers may not be combined with any other offer. Qualifying merchandise items will be adjusted up to the limit(s) detailed in each promotion. Offers do not apply to corporate orders or volume discount orders. Hickory Farms reserves the right to cancel or modify offers at any time. Valid on hickoryfarms.ca only. Not valid in stores or on partnership websites. Promotional value not redeemable for cash or gift cards. Return of discounted item(s) will be for the price actually paid and the value of the offer will be forfeited. No rain checks issued. All offers are while supplies last, if applicable.
Refunds and Replacements
100% Satisfaction Guaranteed: We stand by every product we sell and every gift we deliver. If, for any reason, you or your gift recipients are not completely satisfied with a Hickory Farms item, simply call or email with your proof of purchase for a replacement or refund - whichever you prefer. We promise to handle your request promptly and courteously. We guarantee it.
Substitution Policy
We make every effort to guarantee total satisfaction. On the very rare occasion that a product is out of stock, be assured that your gift recipient will receive a similar item of equal or greater value.
If you have any questions, you may contact us to assist you.
