Refund Policy

Refunds and Replacements

100% Satisfaction Guaranteed: We stand by every product we sell and every gift we deliver. If, for any reason, you or your gift recipients are not completely satisfied with a Hickory Farms item, simply call or email with your proof of purchase for a replacement or *refund - whichever you prefer. We promise to handle your request promptly and courteously. We guarantee it.

*Please note, we are unable to refund shipping charges once the order has left our facility.

Substitution Policy

We make every effort to guarantee total satisfaction. On the very rare occasion that a product is out of stock, be assured that your gift recipient will receive a similar item of equal or greater value.

If you have any questions, you may contact us to assist you.